Terms of Service

By accessing or using the RANKIGI platform, APIs, SDKs, dashboard, or website (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.

RANKIGI provides AI agent governance infrastructure, including: tamper-evident cryptographic event audit trails using SHA-256 hash chains; real-time policy enforcement for agent actions; behavioral drift detection and profiling; monthly governance reports mapped to compliance frameworks; Agent Passport identity and verification system; immutable daily snapshots; and associated SDKs (Node.js, Python) and REST APIs. The Service operates as a passive sidecar observer — it does not modify, block, or interfere with your AI agent operations unless you explicitly configure enforcement policies to do so.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials, API keys, and session tokens. You must notify us immediately at security@rankigi.comif you suspect unauthorized access. API keys are peppered and hashed before storage — we cannot retrieve your raw API key after creation. You are responsible for rotating keys if they are compromised.

You agree not to: ingest personally identifiable information (PII) in raw form into the Service; attempt to circumvent security controls, hash chain integrity, or immutability triggers; reverse-engineer the cryptographic mechanisms of the platform; use the Service to facilitate illegal activity or to harm others; exceed documented API rate limits or attempt to overwhelm the Service; share API keys or account credentials with unauthorized parties; or use the Service in violation of applicable law. Violation of these terms may result in immediate account suspension.

The RANKIGI API is subject to the following rate limits: 200 requests per minute per IP address (pre-authentication) and 120 requests per minute per API key (post-authentication). Enterprise customers may negotiate higher limits. Exceeding rate limits will result in HTTP 429 responses. Sustained abuse may result in temporary or permanent key revocation.

Subscription fees are billed monthly in advance through Stripe. Available tiers: Free, Starter ($49/month), Pro ($149/month), Growth ($299/month), Scale ($599/month), Business ($999/month), Enterprise ($1,999/month), and Enterprise+ ($3,999/month). All fees are in US dollars. Prices may change with 30 days written notice. Failed payments trigger a 7-day grace period; after which, access may be suspended. You can manage your subscription, update payment methods, and access invoices through the Stripe customer portal.

You may cancel your subscription at any time through the dashboard or by contacting legal@rankigi.com. Upon cancellation: your subscription remains active until the end of the current billing period; you retain read-only access to your data for 14 days after the billing period ends; after 14 days, all event data, hash chains, snapshots, and reports are permanently deleted. Refunds are available for the current billing period only if requested within 7 days of the charge. Prorated refunds are not offered for mid-cycle cancellations.

You retain full ownership of all event data, audit trails, governance reports, and other content you create through the Service. By using the Service, you grant RANKIGI a limited, non-exclusive license to process, store, and display your data solely to provide the Service. We do not use your event data to train machine learning models, share it with third parties, or use it for any purpose other than providing the Service. Upon termination, you may export your data before it is deleted.

The RANKIGI platform, including its software, algorithms, documentation, design, and branding, is owned by Rankigi Inc. and protected by applicable intellectual property laws. These Terms do not grant you any right to use RANKIGI's trademarks, logos, or brand elements without prior written consent. Open-source components used in the platform are subject to their respective licenses.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. RANKIGI does not warrant that the Service will be uninterrupted, error-free, or completely secure. The Service does not constitute legal, compliance, or regulatory advice. You are responsible for determining whether the Service meets your specific compliance requirements.

To the maximum extent permitted by applicable law, Rankigi Inc.'s total aggregate liability for any claims arising from or related to the Service is limited to the fees paid by you in the three (3) months immediately preceding the event giving rise to the claim. In no event shall RANKIGI be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity, regardless of the theory of liability.

You agree to indemnify, defend, and hold harmless Rankigi Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from: your use of the Service; your violation of these Terms; your violation of any applicable law or regulation; or any data you ingest into the Service.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. Each party bears its own costs. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

We may modify these Terms at any time. We will provide at least 14 days notice of material changes via email to the address associated with your account. Continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must discontinue use of the Service before the effective date.

For questions about these Terms:

Email: legal@rankigi.com
Company: Rankigi Inc., a Delaware C-Corp
Address: United States